Sysadmin

Matterport tours. This is by far one of the best decisions we have made. We have notes, photos, documents, all linked in a 3D space of the site. We also use photogrammetry generated from drone footage for some of the larger exterior spaces and our wireless runs.

If we are on the phone with a client we usually pull the tour up in one window and the text notes up in another and we can walk them through anything. We also do cameras so I often link the cameras in the tour so we can just click and have Realtime interactions and see what the issue is.

We use WikiJs for documentation and user guides

I recently migrated all our various Excel and Word documents from Sharepoint into a self-hosted Bookstack instance. I love it.

I have one shelf for stuff like SOP, contracts, etc, and another for customer documentation.

Currently Confluence. We do have a split documentation policy, where long-lived and broadly communicated information should be on M365 (SharePoint and affiliated services) whereas more technical or short-lived (project) documentation is on Confluence.

But even certain broad-use information is showing up on Confluence more and more given it's easier use (wiki and plugins like the draw.io support).

Documents, procedures, and manuals in Dropbox. Notes, reports, and to do lists in OneNote

You could have them take s look at XWiki - Tomcat-based, very Confluence-like, open source.

What are you using for bug tracking? IMO, the two should be hand in hand. If you're using GitHub issues, then GitHub wiki would make sense to me.

I've never had good luck using SharePoint or Google Docs for documentation, it just gets lost. If you're searching GitHub for an issue, it's easy to expand the search to include wiki. Having documentation in a separate system means searching two places, which is not ideal.

Not using it, but Bookstack looked real nice for a documentation site.

We're using a different wiki at the moment for it.

For technical documentation, most of our teams are currently using Gitlab pages, however we are steadily moving to Backstage

Dokuwiki instance

We use outline. Its a small startup with a solid product, and the devs are super responsive.

Where I work we are hosting onlyoffice and integrate it with nextcloud.

Documentation? What's that?

ITGlue has been working out well for us.