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InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion (news.ycombinator.com)

submitted 2 years ago* (last edited 2 years ago) by [email protected] to c/sysadmin

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Apparently they only sent 3 notification Emails, which a large number of their customers are reporting they never received. No one at InfluxData thought to do a scream test or even check the traffic levels to the region before deleting the data.

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[–] JollyTheRancher 4 points 2 years ago (1 children)

How is this posted in the future?

[–] ipha 7 points 2 years ago

There are some known issues with timezone handling resulting in posts appearing to be from the future. I think it usually happens when you post from kbin into lemmy.

It's being worked on: https://github.com/LemmyNet/lemmy/pull/3496

[–] haulyard 2 points 2 years ago

Making me rethink moving off our own install.

[–] sylver_dragon 1 points 2 years ago

While this seems like something that absolutely should not have happened, it's also a good reminder that "it's in the cloud" does not mitigate the need for a good backup strategy. Maybe not the same level of on-site tape library backup solution many of us used to have; but, dumping the data onto a cold storage location on a different cloud on a regular basis would be a reasonable precaution.

[–] [email protected] 1 points 1 year ago

This is insane. The data is gone??? Why would you delete the instances? Think about it, they made a terrible decision to just stop services for no other reason than cost cutting. Customers were not fully aware and they randomly deleted everything. While still a horrible solution, they could have just shutdown the instances and had the data available for a period while they assessed the impact but no, they just went straight to delete. That is the most extreme example of incompetence that I’ve seen in a while.