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InfluxDB Cloud shuts down in Belgium; some weren't notified before data deletion (news.ycombinator.com)

submitted 2 years ago* (last edited 2 years ago) by [email protected] to c/sysadmin

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Apparently they only sent 3 notification Emails, which a large number of their customers are reporting they never received. No one at InfluxData thought to do a scream test or even check the traffic levels to the region before deleting the data.

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[–] [email protected] 1 points 1 year ago

This is insane. The data is gone??? Why would you delete the instances? Think about it, they made a terrible decision to just stop services for no other reason than cost cutting. Customers were not fully aware and they randomly deleted everything. While still a horrible solution, they could have just shutdown the instances and had the data available for a period while they assessed the impact but no, they just went straight to delete. That is the most extreme example of incompetence that I’ve seen in a while.