this post was submitted on 18 Apr 2024
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US man returns from Europe to $143,000 T-Mobile bill for using phone overseas (www.theguardian.com)
submitted 7 months ago by [email protected] to c/[email protected]
11 comments fedilink hide all child comments
 

On the bright side, T-Mobile to name next tower in their honor.

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[โ€“] [email protected] 11 points 7 months ago* (last edited 7 months ago) (1 children)

I was once told, by someone that worked in the industry, that some wealthy celebrities employ someone specifically to dispute every purchase they make, because often the dispute isn't contested.

[โ€“] [email protected] 5 points 7 months ago

I used to work for a Canadian carrier. They had "white glove" customers where no matter what they asked for, we did it. They dispute $1000 charge? Credit it. They say they dropped their phone in the toilet and would like a new one but don't want to pay for it? Send it and credit it.

Those calls were also reviewed next business day to ensure compliance.