this post was submitted on 17 Apr 2024
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A Winnipeg business owner is fuming after being overcharged by a private garbage operation for something he says he didnโ€™t do. Brad Wallin, president of Wall...

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[โ€“] [email protected] 17 points 8 months ago (5 children)

My question would be, why is the driver doing that. Has WM created perverse incentives that make their workers want to perform that kind of behavior?

[โ€“] [email protected] 14 points 8 months ago (3 children)

Has WM created perverse incentives that make their workers want to perform that kind of behavior?

The first thing that came to mind when I saw the video is "does the driver need to fill a quota or something?!!", so it wouldn't surprise me if that's the case. Driver getting commission off of these bin collection runs, perhaps? LOL

[โ€“] [email protected] 6 points 8 months ago (2 children)

It doesn't even need to be as direct as a commission. Like, you just have an evaluation metric based on how many overflow bins are collected, then tie that in with an annual performance review.

[โ€“] Decq 2 points 8 months ago

If the company is reviewing people on that metric, every manager should be fired for grand incompetence. I rather wonder if the driver himself doesn't have a side business where he picks up trash for cheaper/free for friends. And to correct the number of how much kilos of garbage he's hauling, he notes a few customers as overflowed. That way the numbers add up again.

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