this post was submitted on 31 Mar 2024
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submitted 8 months ago* (last edited 8 months ago) by [email protected] to c/tumblr
 
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[–] [email protected] 13 points 8 months ago (1 children)

Unfortunately now it seems to be the worst of both worlds: companies don’t have a contact email, but only a phone number and sometimes a useless chat bot. When I finally work up the courage to use the phone, I have to go through a long automated menu system, and/or wait for half an hour.

Once I actually get a human on the phone it’s never as bad as my mind made it out to be -but I would still very much prefer an email.

[–] [email protected] 1 points 8 months ago

At this point, I only buy from places with physical locations, so if I need something replaced, I can just take what I'm owed.