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‘He checks in on me more than my friends and family’: can AI therapists do better than the real thing? | Counselling and therapy | The Guardian (www.theguardian.com)

submitted 9 months ago by [email protected] to c/technology

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It’s cheap, quick and available 24/7, but is a chatbot therapist really the right tool to tackle complex emotional needs?

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[–] Usernameblankface 5 points 9 months ago* (last edited 9 months ago) (1 children)

Yes, one thing it absolutely has to be good at is referring patients to human therapists, for anyone who need something beyond the standard strategies the AI is trained on. It has to be smart enough to know when to give up.

Edit, it would also be great if the AI would match up these difficult cases to therapists who are known to do well with whatever the patient is dealing with, as well as matching according to the patient's personality, communication style, etc wherever possible

Edit 2 for clarity above

[–] [email protected] 0 points 9 months ago (1 children)

Where is the profit in sending someone to a different AI for help?

[–] Usernameblankface 3 points 9 months ago

I meant referring them to human specialists.