Apple

17452 readers

176 users here now

Welcome

to the largest Apple community on Lemmy. This is the place where we talk about everything Apple, from iOS to the exciting upcoming Apple Vision Pro. Feel free to join the discussion!

Rules:

No NSFW Content
No Hate Speech or Personal Attacks
No Ads / Spamming
Self promotion is only allowed in the pinned monthly thread

Lemmy Code of Conduct

Communities of Interest:

Apple Hardware
Apple TV
Apple Watch
iPad
iPhone
Mac
Vintage Apple

Apple Software
iOS
iPadOS
macOS
tvOS
watchOS
Shortcuts
Xcode

Community banner courtesy of u/Antsomnia.

founded 1 year ago

MODERATORS

MichelleG

RoyalEngineering

thisisdee

Can I refuse a repair from AppleCare if they quote too much? (pricefield.org)

submitted 1 year ago by [email protected] to c/apple_enthusiast

8 comments fedilink hide all child comments

I'm planning in mailing my macbook into apple, the issue is they couldn't tell me exactly if it was going to be a level 2 or level 3 repair? If its a level 3 I honestly don't want to pay it but at a level 2 I would be fine to pay it.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 5 points 1 year ago (3 children)

Do they charge you a fee just for looking at it, or sending it back?

[–] AperiOperimentum 5 points 1 year ago

I don’t believe so. This may vary by country, though. I’ve brought and mailed mine in before. When they told me the price I just said no thank you and took my laptop back, no charge. Canada btw

[–] Jestzer 3 points 1 year ago (1 children)

No, at least, not in the USA.

[–] [email protected] 1 points 1 year ago (2 children)

so if they quoted me at level 3 repair I would be pretty much stuck with paying 300 dollars

[–] brewdtype 3 points 1 year ago

I believe they were answering “No”, you are not charged a fee just for them to evaluate it and offer a repair price.

Which is true. Apple does not charge any fee for evaluation of a repair. If you bring/send your device to an Apple Authorized Service Provider, however, they are free to charge what they’d like for this.

[–] Jestzer 2 points 1 year ago

… if you accept the quote, then yes, you’d pay $300. Otherwise, you can reject it and take home the un-repaired device.

[–] john_alan 1 points 1 year ago

Quotes free in Europe too