this post was submitted on 16 Feb 2024
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Air Canada must honor refund policy invented by airline’s chatbot (arstechnica.com)
submitted 10 months ago by [email protected] to c/technology
70 comments fedilink hide all child comments
 

Air Canada appears to have quietly killed its costly chatbot support.

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[–] [email protected] 4 points 10 months ago (2 children)

Customers are forced to.

Only if there are no competing companies who use less shitty tools.

[–] [email protected] 3 points 10 months ago

Uh huh like they don't all follow each other in their cost cutting.

[–] [email protected] 3 points 10 months ago

And do you really think there will be in a few more years?