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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)

submitted 11 months ago by L4s to c/technology

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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] afraid_of_zombies 2 points 11 months ago* (last edited 11 months ago) (2 children)

Moral hazard I think the term you are looking for here. Might be wrong could also be preverse incentive.

[–] FauxPseudo 2 points 11 months ago

It definitely has a moral hazard aspect. Thank you.

[–] FauxPseudo 2 points 11 months ago

Negative Externalities also applies