this post was submitted on 17 Feb 2024
287 points (99.0% liked)
Technology
60350 readers
6149 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
The thing is, none of that is even slightly true; even if the chatbot were it's own legal entity, it would still be an employee and air Canada are liable for bad advice given by their representatives
And Air Canada is free to sue the legal entity chat bot for damages after firing them all they like, after paying the customer their refund.
Though they might find out that AI chatbots don't have a lot of money, seeing as they aren't actually employees and they don't pay them anything.
You'd be really hard pressed to make a case for civil liability against an employee, even in cases where they did not perform their duties in accordance with their training - unless they have actively broken the law, the most recourse you have is to fire them
Totally agree. With that statement they’re treating both employees and bots like scapegoats.
I wonder if advertising laws apply? With the whole "misleading their customers" being a thing.