Not The Onion

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Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 10 months ago by [email protected] to c/nottheonion

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[–] lunar17 1 points 10 months ago (1 children)

So what you're saying is that companies will start hiring LLMs as "independent contractors"?

[–] [email protected] 8 points 10 months ago

No, the company contracted the service from another company, but that's irrelevant. I'm saying that in any case, the company is responsible for any service it provides unless there's a disclaimer. Be that service a chat bot, a ticketing system, a store, workers.

If an Accenture contractor fucks up, the one liable for the client is Accenture. Now, Accenture may sue the worker but that's besides the point. If a store mismanaged products and sold wrong stuff or inputted incorrect prices, you go against the store chain, not the individual store, nor the worker. If a ticketing system takes your money but sends you an invalid ticket, you complain to the company that manages, it, not the ones that program it.

It's pretty simple actually.