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HP CEO says customers who don't use the company's supplies are "bad investments" (www.techspot.com)

submitted 11 months ago by [email protected] to c/technology

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[–] [email protected] 8 points 11 months ago

"Every time a customer buys a printer, it's an investment for us. We are investing in that customer, and if that customer doesn't print enough or doesn't use our supplies, it's a bad investment."

You hit the nail right on the head. They don't see their customers as people buying their products, where they typically would be incentivized to deliver a good product at a good price. Instead, they see their customers as people being trapped into some sort of shitty subscription with them, like a cable or cell phone provider.