this post was submitted on 19 Jan 2024
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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)
submitted 9 months ago by dantheclamman to c/technology
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[–] [email protected] 83 points 9 months ago (1 children)

We Shouldn’t Have to Let Users enroll Service With a Click. Customers may “misunderstand the consequences of enrolling,”

Sounds ridiculous? Because it is. Clicking the cancel or enroll button is pretty much what you expect... This is utter nonsense, obviously.

[–] eager_eagle 10 points 9 months ago (1 children)

Honestly, signing up for a service sounds way more risky than cancelling. I think singing up should be 2x more bureaucratic than cancelling it.

[–] [email protected] 1 points 9 months ago

It shouldn't be more bureaucratic because then people are not inclined to use anything, including services they need or want. It should simply be clearly worded so that you know what you're getting and don't feel tricked by any hidden fees etc.