I'm a performer, so I need my account for work and to book gigs. I've been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.
this post was submitted on 20 Nov 2023
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Mildly Infuriating
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I did a little while ago just so I can keep up with my friends, shows, etc. It just feels like I'm left picking up the pieces though, and it has no reach :/
My main account is also still active and appears before my backup, so people are still trying to contact me via an account I have very limited access to.
You need to go through the meta profile centre
Already tried that multiple times. Even dug up old Reddit posts where people describe how to reach them via privacy and security. Along the way I found posts from other users who have the same problem with no solution.
I've spent countless hours on chat and on the phone (you know how hard it is to get a phone call going with a Meta rep???), and have even spent 90ish minutes sharing my screen with two different reps. They supposedly filed a bug with the internal team but nothing came of it.
Meta for Business has basically zero ability to do anything on Instagram that isn't listed in the help articles. The whole ecosystem is basically a Frankenstein monster of technologies that can barely talk to one another. Instagram is basically running on its own.