Canada

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Sheltered, a CBC Investigates series, examines the housing crisis in Newfoundland and Labrador — telling the stories of the people living it, while scrutinizing the policies and politics behind it.

Allan Kitonsa says he didn't know where to turn when his landlord and two men arrived at his rental home unannounced one day in August and began packing up his things in garbage bags, putting them in a truck, and driving them away.

The adjudicator ordered O'Dea to pay his former tenant more than $2,000 for rent, damages, missing possessions, security deposit, and the cost of emergency accommodations, groceries and transportation around the city to retrieve his belongings.

Similarly, the RNC advised that they have received calls for service related to tenancy matters, with officers often acting as a mediator "to promote safety of all involved and the security of property."

Its aim, he notes, is primarily to help landlords and tenants with information and advice under the Residential Tenancies Act, while also dealing with some issues related to privacy and human rights.

"To date, dispute resolution applications received by the Residential Tenancies Office have been addressed without the need to bring the matter to the court seeking a conviction of non-compliance under the Act."

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