this post was submitted on 16 Nov 2023
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Very Real Tech Pics

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[โ€“] NocturnalEngineer 13 points 1 year ago* (last edited 1 year ago) (1 children)

Still true. Their only job is to raise tickets, and ensure the basic troubleshooting steps have been taken.

They're not paid enough to do any more than that.

[โ€“] AnUnusualRelic 5 points 1 year ago

They just have to read a script that they're not allowed to deviate from. No need to hire smart people.