this post was submitted on 11 Nov 2023
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Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending (www.axios.com)
submitted 1 year ago by [email protected] to c/technology
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[–] mca 8 points 1 year ago (1 children)

The article and the referred articles are about the return shipping fee, not about handling and so. For example, fashion retailer H&M are beginning to charge European countries too, perfectly fine with the law :)

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

Before the EU law, in Czechia where I live, most places wouldn't take a return at all. Most brick and mortar retailers still won't. So for me it was a big step up to be able to return at all. Losing a few bucks on shipping is small compared to having to keep a whole product you don't want. It's one of the big reasons I buy almost nothing from brick and mortar stores any more.