No, it’s not. You have the right to return it (Dutch: herroepingsrecht) but the cost of returning can be at the expense of the buyer when stated on their webshop. Check their ToS
mca
joined 1 year ago
They probably forgot to add the word ‘sore’ to throat. Happens to me quite often ;)
The article and the referred articles are about the return shipping fee, not about handling and so. For example, fashion retailer H&M are beginning to charge European countries too, perfectly fine with the law :)