this post was submitted on 11 Nov 2023
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Starlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?” (arstechnica.com)
submitted 9 months ago by [email protected] to c/technology
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[–] saltesc 6 points 9 months ago* (last edited 9 months ago)

Troubleshooting internet. You've done everything and confirmed it's an issue outside of your network and equipment.

Call...

"I've changed DNS, cables, secondary router, even the backup modem; issue persists.But things are fine if I use the mobile network, so I know everything after the modem is fine too. In the ping log I set up, I see poor latency issues sporadically every few seconds."

"We'll need you to go through the troubleshooting article."

  1. Restart router.
  2. Try another cable.
  3. Fuck, I dunno. Call support if it's still not working in like a week from now.