this post was submitted on 07 Oct 2023
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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)
submitted 1 year ago by [email protected] to c/technology
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[–] [email protected] 4 points 1 year ago

Yes these kind of transactions really need to be hand coded to be handled well. LLM's are very poorly suited to this kind of thing (though I doubt you were dealing with an LLM at Chipotle just yet).