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Amazon Has Turned Into an Monopolistic Shithole Littered With Pay-to-Play Ads, FTC Lawsuit Solemnly Argues (www.404media.co)

submitted 1 year ago by [email protected] to c/technology

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[–] Potatos_are_not_friends 9 points 1 year ago (1 children)

Where do you live?

American here who uses Amazon frequently (at least 20 times a year).

I'm not debating that frequently, I get the wrong order or something that's clearly fake. But if there's one thing, their support is top notch.

I got a $400 foldable bike that was broken on delivery because of bad packaging, and they said we're replace it. I said I'll keep it since I can still fix it and they discounted me 20% to repair it.

In my previous place, we had lots of theft. 1 out of 4 deliveries. Amazon replaced every single one, no questions. One wasn't even a theft, some neighbor accidentally took mine. I told Amazon and they said keep it.

Every other store, I always get shit. Walmart is the absolute worst. Target is significantly better. But Amazon, no questions asked for me.

I have a decade of stories like this of their support.

[–] [email protected] 4 points 1 year ago

I actually got a free mini fridge from Walmart.

I ordered it site to store, and when I opened it, it was damaged. Went online and started the replacement process, then decided I didn't want to deal with sending it back. I called CS and told them, and they canceled the return.

I bring it to the store, they do the refund, then I check my bank statement and there was 2 refunds. I let the people at the store know, and they said that since it was an online order, I had to call CS.

By this point it was like 10pm, so I got an Indian when I called. She swore up and down that everything was fine and no mistake was made. I don't think she understood that I was saying I owed them money (I didn't want the store associates to get in trouble). After 15 minutes of back and forth, I decided that I had tried hard enough to do the right thing.