this post was submitted on 22 Sep 2023
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Thankfully, while I have a smart plug from them, I've made sure that it's a Zigbee powered one, meaning it's directly connected to my Home Assistant server over it's own frequency/protocol, no app required. Guess that choice is paying off now.
Also, someone should tell whoever is managing that Twitter support account that you should never use the phrase "We're sorry you feel that way", even when you're going for a non-apology.