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Microsoft cuts ties with the Surface Duo after just 2 Android version updates (www.windowscentral.com)

submitted 1 year ago by [email protected] to c/technology

103 comments fedilink hide all child comments

Microsoft is done supporting the original Surface Duo, three years after it first launched on September 10. The company has stated from the very start that the Surface Duo would receive just three years of OS updates, meaning today is the last day that Microsoft has to stay true to its word.

Going forward, Microsoft will no longer ship new OS updates or security patches for the original Surface Duo, meaning Android 12L is the last version of the OS it will ever officially receive. Surface Duo only ever got two major OS updates, one shy of the average three that most high-end flagship Android devices get these days.

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[–] [email protected] 13 points 1 year ago (2 children)

Typical misinformation. The lawsuits that worked are for Apple not informing people, not because Apple slowed down the phones. The ones that have been about the slowing down have either lost or been thrown out.

Also, your logic doesn’t make any sense. Are you saying that a slow phone is more likely to encourage someone to buy a new phone versus a phone that constantly dies at random times?

And if you wanted your phone back to full speed, all you had to do was replace your worn out battery. That seems like a dumb way to upsell someone on a phone if they can pay $100 for a new battery and have their phone back to full speed.

[–] TheGrandNagus 2 points 1 year ago

I actually mostly agree with you apart from one thing.

Are you saying that a slow phone is more likely to encourage someone to buy a new phone versus a phone that constantly dies at random times?

Yes. I think this could be true in a lot of cases.

Personally, if I saw that my phone was dying at 50% battery but was otherwise fine, I'd think that my phone needs a new battery, and I'd weigh up my options between taking it to a service centre or buying a new phone.

If my phone was rendered almost unusably slow, but died instead at 20%, I'd think my battery is a bit degraded, but that my phone is too slow to be useful after a battery swap anyway, and I'd jump straight to buying a new one. I wouldn't know that the battery is what's causing the slowness to begin with.

IMO, as long as you inform the customer, option 2 is the best. Otherwise I'd prefer option 1.

[–] Schlubbins 1 points 1 year ago (2 children)

If it was really beneficial to the consumer, Apple would have been advertising it before they were legally required to tell people about it.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

You obviously do not live in a cold country. iPhones up until version 5-6 or so (when this was introduced) was notorious for turning off at 25-30% battery if it was slightly cold outside (sub 5 degree Celsius or so). It was a horrible experience that was completely removed by clocking down processors of battery worn phones.

I’ve never heard of a person turning off the option now when we’ve got the choice either.

It’s 100% beneficial to the customer.

Though, they should’ve been clearer with what they did and added a toggle from the start. Which is why they were fined.

[–] [email protected] 1 points 1 year ago

It was listed in an update change log.