this post was submitted on 22 Aug 2023
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DHL, not even a bit surprised
Tbh I've heard people chat shit about every delivery service... And in my experience Hermes was the worst, followed by ups (got the wrong address)
To be fair he's only the bureaucrat. You really should be blaming the crew. Probably Fry's fault.
Here's changed their name to Evri to try and escape their terrible reputation.
I must have been lucky because our Hermes guy at the previous house was by far the best delivery driver we had. The one at the new house is not bad either.
I have to agree with this - our Hermes people (one guy, one lady) are lovely. Honestly, everyone's really good here apart from Parcel Force. They are genuinely the reason I'll no longer buy anything from abroad - just to avoid having to deal with their wholesale ineptitude once the package reaches Britain.
That delivery company Hermes sounds like a disease
I worked in the online side of a large US retail company and DHL was always without question the number one reason for complaints. From thier unhelpful shipping updates to packages simply not moving and the god forsaken hub they have in Germany (I think. It's been awhile) they are just simply horrible.
At least with UPS and the others you could figure out what was going on. DHL was just a black hole of shipping info and packages.
When I'm bored at work I sometimes look in the email inbox that for some reason I have access to and it's full of back and forth conversations with DHL trying to find packages they've lost.
And every email ends with we "will be back with you by no later than 4:00 p.m. on Friday". To a message sent on Monday. Yeah, thanks for that DHL really putting the pedal to the metal on that one aren't you.