this post was submitted on 20 Aug 2023
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Gotta love calling PTV, or the department of transport as they now call themselves.
Call
Go through the menus choosing the right option
"Sorry that's not actually my department, let me transfer you click"
Hold music that's meant to be relaxing but is actually really terrifying
Old dude who's definitely smoked a few too many ciggies answers and gives you oddly specific information with information you never provided (thanks Myki history)
Old dude spends half the call coughing
At the end of the call cue smoker voice "yeah thanks for calling. There's a survey now"
Click
"HOW LIKELY WOULD YOU BE TO RECOMMEND PUBLIC TRANSPORT VICTORIA TO A FRIEND OR COLLEAGUE?????????????????????"
"Thanks for calling click"
This is why I email
Recently had to call PTV as well and it was pretty much exactly the same as your experience minus the coughing. But plus a narration of every single step that was taking place (not that bad rly).