this post was submitted on 15 Aug 2023
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What harm was done exactly? If anything this is one of the greatest things that could have possibly happened to their company. They're getting more positive publicity than a good review would have given them from this controversy.
And I am autistic, so congrats for figuring that out I guess. I have a hard time relating to other people. What I am supposed to do? I can't magically feel the way you do and this whole thing is based on feelings rather than any actual tangible damage being done. In my mind if you make a mistake, apologize, and pay for it you should be good to go assuming they don't have the same issue again in the future.
Relating to other people can be challenging if it is not something that comes to you naturally.
Let's say this happened to you personally. Maybe you saved the last of your money to take a chance and make something you wanted to be proud of, maybe Linus was someone you looked up to, maybe you worked countless days to design and redesign to get it perfect. How would Linus's initial response make you feel?
Let's say you give him the benefit of the doubt on the initial review. You wait, and try to work with him to get things set right, and you don't get a resolution. And then this happens. And you see his response where he still does not apologize or regret how he handled it.
How would you feel now? You put a lot of effort into all of this, to be shamed and belittled and have negative things said about your product and efforts for everyone to see.
If none of that would make you sad or upset, then you are able to shrug off a lot more than most people. Empathy is going to have to be something that you recognize you don't have, but still have to be able to show sympathy, because you don't want to invalidate the feelings of others. Try to understand their perspective if possible.