this post was submitted on 04 Aug 2023
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As a user I really fucking hate when the other side doesn't understand what I'm saying verbally or contextually. When I speak to my credit union's CSR, it's a breath of fresh air. They're here, in my context, they understand me and help.
In the case of telecom however, the oligopoly makes it too easy to cut good CSR people and outsource. As a user I simply can't do anything about it. I'm on Freedom but they're not great either. Their CSR has been in Egypt since the get go.