Canada

I used to work for a mobile phone dealership for said company...

I'm sure any Telus robot or shill could find out exactly who I am based on what I'm about to say, but it doesn't really matter anymore.

The business practices they used ( and ~~possibly~~ probably still use) were atrocious. I, like most people in sales... Don't actually give a rat's ass about lost sales or poor earnings. We care about getting the customer the thing they want and/or need. I was continuously blocked from helping my customers because they made it painfully difficult to get resources. Oh... This customer had a weird charge on their bill? That'll take 2.5 hours on the phone to reach someone who can't even help you immediately. Oh... You're a geriatric man who has hearing issues and someone sold you a phone over a landline and now you're in my store confused about where it came from. Sorry, that's not something I can deal with, but you can call in and I can help you navigate the bullshit that Telus with immediately try to sling at you.

Even the plans didn't make any sense. Plans with calls were priced lower than plans with only texting... Texting itself ( as far as my research took me) actually used less of the network resources than a phone call. The ONLY reason I can see why this was the case is because " the market would bear" and it was something everyone wanted. Similarly, data plans seem to be the same. I don't even think that modern phones distinguish between communication traffic and data traffic anymore.

Either way. I've all but given up on mobile providers giving reasonable service... Turns out... Publicly traded companies will only do things if there's a monetary consequence for not doing it. I feel like we need to give the CRTC some bigger teeth