this post was submitted on 22 Jul 2023
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Ubisoft reportedly deleting customer accounts with purchased games if they have been inactive for too long (twitter.com)
submitted 1 year ago by ashiwz to c/games
216 comments fedilink hide all child comments
 

Michael @LegacyKillaHD

This is just horrifying.

Ubisoft CONFIRMS they will delete your account & purchased games if you go inactive for too long!!!

Ubisoft.. WTF?! Another example of why I'm becoming more & more concerned with the death of physical games.

https://twitter.com/LegacyKillaHD/status/1682653876418224129

Ubisoft Support @UbisoftSupport

Hey there. We just wanted to chime in that you can avoid the account closure by logging into your account within the 30 days (since receiving the email pictured) and selecting the Cancel Account Closure link contained in the email. We certainly do not want you to lose access to your games or account so if you have any difficulties logging in then please create a support case with us. >> ubisoft.com/help

https://twitter.com/UbisoftSupport/status/1682046437834784768

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[–] fluckx 12 points 1 year ago (1 children)

They can't even show me the store on a language I want to see it in. They just arbitrarily decide I should be looking at it in french. Despite having my profile specify English. Despite having my entire launcher on English. French is the only language I'm allowed to see the store in.

And they wonder why i never buy shit from their store....

Getting people to come inside and have a look is a good strategy if they can make sense of what you're selling and under which conditions. Entering a shop with shiny pictures and everything explained in Arabic means I won't be spending money there as I can't figure out under which conditions I'm buying anything.

[–] Spooner 2 points 1 year ago (1 children)

I get this all the time in Switzerland, with just about every online portal / service.

It's pot-luck if I actually can get something in ENGLISH that the UI is set to.

SAMSUNG - Always in German Microsoft - Always in German EA - Always in French UBI - Always in French Netflix - Getting better, but most of the older content only has German subs / localisation.

Geolocalisation needs to fuck off, just as these corporate tosspots need to.

[–] fluckx 3 points 1 year ago

It's not like you, the end user, know which language you prefer.

I can get behind them doing an estimated guess based on location, but I'd rather have it as a pop up when I enter the site.

" Hey, we see you're coming from Switzerland so we've set the language to German. Click continue to proceed in the German or click one or the other languages to switch!

Thanks for visiting".

I honestly don't understand why they make it so hard. And every time it looks like they fixed it. A few months after somebody decided it's working a little too well and reverts it back. Because screw the minorities ( multi lingual countries ) where it doesn't work.

Ironically I've heard that in Brussels they get everything in Flemish by default, and in flanders we get everything in French. It's like they're deliberately getting it wrong.