this post was submitted on 06 Mar 2025
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UX designer here. People are dumber than you think.
I’ve seen a lot of people trip over it. There were a LOT of threads about it on Reddit and Twitter. The Masto gGmbH‘s folks also noticed this and they stream-lined their onboarding to dump most people into Masto.social and to skip server selection.
Problem is, people now get confused when they log into an existing account. They get to the “welcome back” screen, get asked to enter their server’s domain, they don’t know what it is, there is no UX to help people recall a forgotten server, and then people bail.
We know people forget passwords and usernames. Of course this was going to be a problem.
This is what happens when you start with architecture and don’t have a UX designer in the room before you write code.