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Used ID.3 - Can't delete previous user (self.vwevs)

submitted 1 year ago* (last edited 1 year ago) by BalooDK to c/vwevs

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Just got my used ID.3 yesterday, and I can't connect it to the app.

It says there's already a primary user, and I need to reset the infotainment system to factory default. I tried that 50 times, but it always fails. It resets all the settings, but ends with an error.

The Users menu is also missing from the infotainment system.

The car is on firmware 2.4 (2.3 - 912).

Any ideas how fix this ?

Will it work when the car gets updated to 3.2 next month ?

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[–] BalooDK 1 points 1 year ago

I didn’t buy it from a VW dealer, but it did visit a VW shop, and they couldn’t figure out why it didn’t work. In the app, the contact number is for another country, and I’m not very good with foreign languages.