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Recommendations
For Firefox users, there is media bias / propaganda / fact check plugin.
https://addons.mozilla.org/en-US/firefox/addon/media-bias-fact-check/
- Consider including the article’s mediabiasfactcheck.com/ link
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100% right and I don't doubt the woman from the article feels the same but if you want to add weight to informing a company they fucking suck you use terms like loyal or committed or something similar that adds the red flag to corporate that their actions are affecting their customer retention bottom line.
Edit: I feel I need to add, "in most cases." Kinda hard for this to affect companies who are aloud to have monopolies over an industry because it throws customer retention concerns out the window. But I stand by my comment because I still think the verbiage used in the email is just the standard way of addressing corporate ran entities.