this post was submitted on 24 Jan 2025
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[–] [email protected] 44 points 2 weeks ago (2 children)

I don't use google workspace. Is it normal that they call you about stuff? For me that would be the first red flag and I'd just not pick up.

[–] [email protected] 51 points 2 weeks ago (3 children)

It is not normal to speak to a real person at Google, no

[–] [email protected] 9 points 2 weeks ago

Yeah, that should've been the real red flag.

[–] [email protected] 4 points 2 weeks ago

One time they had phone tech support for Google music many years ago and it was surreal to talk to someone at Google

[–] [email protected] 4 points 2 weeks ago (1 children)

I have talked to a real person at google a number of times in the past related to pixel support, as well as a few other topics. But it was YEARS ago. Just like every other company, it has gotten harder and harder to speak to a real person.

[–] [email protected] 2 points 2 weeks ago

A few years ago (2018?) I was on Amazon looking for shoes or something, and I used their feedback from to complain that even if I selected my size, it would show me items out of stock in that size. And someone actually called me! It was wild!

Granted, she was clearly working at an overseas contract call center because the call quality and her English were both terrible, so she couldn't understand was I was talking about, and I didn't actually care that much to push the issue.

[–] [email protected] 7 points 2 weeks ago

You can barely talk to someone at google if you're a paying customer and try to call them. No way they're calling you.