this post was submitted on 18 Jan 2025
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I've worked in corporate America long enough to know this is exactly what happens. Companies will look at departments by revenue and just consider everything else expenses. They don't consider that people won't buy your hardware without good software support.
I stopped by HP long before their hardware went to shit because their drivers went to complete crap. I know I'm not alone on this. So what did HP do when their sales went down? Did they reinvest in good drivers and firmware? Nope, they just loaded their drivers with adware and made things even worse. When they didn't work they started using cheaper parts in their printers. The LaserJet printers dominated the corporate landscape 20 years ago. Then they all got slowly replaced by Brother because Brother invested in good drivers and firmware.