Mildly Infuriating
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I've never heard of a country where places give you extra drink for free just because you asked for less ice, to be honest. I know some bartenders who joke about the people who think asking for less ice will get them more.
As an (ex) bartender I know what you're talking about... we would never over pour a spirit ... but if asked we'd generally have no issue topping off the mixer. There is a difference. The literal difference between a modern iced beverage and an uniced one (depending on cup size and ice) can sometimes be 2-3 times the beverage... which while quite significant amounts to pennies in cost (if that.) More will be lost to a line cleaning, incorrect orders, etc than to a customer request. The fact that so many in this thread are defending the chain is mind boggling. This same chain likely has been upping the recommended ice and even potentially messing with the mix % to further dilute the beverage in the name of profit. Fuck that. These chains frequently show a cup size and list the oz on the container. They rarely, if ever, list the oz of the beverage in said cup because it would cause a riot. Unless they say 4oz of coffee per 12oz cup of iced coffee somewhere: the customer is absolutely right to expect however much coffee fits in the damn cup and not a drop less. That's what they were advertised- and that's what they paid for.
Some of y'all need to realize you're in a guilded cage and that you are indoctrinated by capitalist owners. This isn't even a big issue.
Edit:
Fucking lol. Jesus.
Lot of contrarian keyboard warriors on here lately and it's almost like they're disagreeing just for the sake of arguing
I don't wanna fully don the tin foil hat but it's a lot easier to poison a well when there's less water if you get my meaning...
edit:
I looked up the pricing.
This whole thread is now hilarious. I'll be getting out that tin foil after all.