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'Out of control': Cancer surgeon claims UnitedHealthcare questioned her mid-procedure (www.rawstory.com)

submitted 2 weeks ago by [email protected] to c/[email protected]

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A breast cancer surgeon had to "scrub out mid-surgery" to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, "It’s 2025, and navigating insurance has somehow just gotten worse."

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[–] pjwestin 35 points 2 weeks ago (2 children)

Cigna has this cool new thing they do where, after they deny a medication for our son, they have a nurse call us and tell us why our doctor was wrong to prescribe it in the first place. You know, because a nurse who has never been in the same room as my son knows more than the fucking doctor who examined him.

[–] [email protected] 10 points 2 weeks ago

Jesus Christ that’s horrible. Fucking manipulative pieces of shit

[–] MutilationWave 3 points 2 weeks ago* (last edited 2 weeks ago) (1 children)

I have Cigna. Did you catch the email they sent before the new year? In 2025 you need to centralize your prescriptions between either CVS or Walgreens (with exceptions for small pharmacies I didn't look into). They didn't even send a physical letter, just an email they hoped would be ignored or missed.

I'm sure there are so many people already getting surprise huge bills at the pharmacy in 2025. Luckily I saw the email and put all my prescriptions at a CVS all the way across town instead of the Walgreens two minutes away. Because that CVS has one of my prescriptions that Walgreens seems permanently out of. Absolute fucking bullshit.

[–] pjwestin 2 points 1 week ago (1 children)

No, I didn't hear about that. I normally send my prescriptions to CVS anyway, since they're down the street, but sometimes I send it to my local doctors office's pharmacy when they can't fill it. I'm gonna be pisse if they give me shit for that.

[–] MutilationWave 2 points 1 week ago

I think it's cool for local stuff, you're probably fine. Check your email.