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When I plugged it in to my computer, it didn't show up in the list of connected devices. I can try using fastboot but I have no idea what that is, can I use Linux or would I have to use Windows?
I would expect it to show up as some kind of USB device on Linux, but alas. I'm starting to think she might be dead because I found a few cases like yours in the HP support forums where they concluded there must be hardware problem.
Yeah, it used to mount immediately after connecting but it doesn't even show up at all anymore.