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'I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action (www.pcgamer.com)

submitted 2 weeks ago by inclementimmigrant to c/[email protected]

21 comments fedilink hide all child comments

Completely lackluster and insufficient response in my book

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[–] donuts 5 points 2 weeks ago (5 children)

Completely lackluster and insufficient response in my book

What would you like to see differently?

I have no NZXT products but I'm wary recommending them now, depending on the use case.

Does anyone know any alternatives for people with an active subscription?

[–] [email protected] 17 points 2 weeks ago (1 children)

Does anyone know any alternatives for people with an active subscription?

Put the same amount of money they were paying towards renting a PC into a savings account each month and then buy a PC outright in a few months.

[–] [email protected] 4 points 2 weeks ago

Yeah I've waited 2 GPU generations before upgrading my GPU, which was several years. So this whole I can't wait I need it now subscription model for hardware is just bizzare to me.

[–] inclementimmigrant 5 points 2 weeks ago* (last edited 2 weeks ago)

I did not find it to be genuine at all but here are my highlights:

There was no acknowledgement of having interest rates higher than a payday loan and justify it indirectly with the "customer survey says!"
Shifting blame about swapping lower spec equipment to hardware availability is bullshit.
No addressing of the various shady contract wording with the whole cancel anytime.
Man that line of "maybe your want to be a streamer", that was no worse that telling kids "you can be the next fortnite champion!"
Bottom line, no actual apology to gamers for ripping them off worse than the mafia and offering refunds.

To me it comes off as "I'm sorry we got exposed" rather than being actually sorry for ripping impressionable and desperate gamers off.

Alternative, just like gamers Nexus said, contact a loan shark is a better alternative.

Realistically, any other boutique seller offering financing would be infinitely better.

[–] MetaCubed 5 points 2 weeks ago

Buy an external HDD
backup any data you have on the rental computer
bite the bullet that you probably won't have a computer for a bit
wipe the rental computer
then put the amount spent each month on the rental into savings and buy and own a better computer with actually new hardware

[–] [email protected] 3 points 2 weeks ago

Not sure such models can be fair and reliable. I guess an alternative would be an installment plan, where you at least own the computer when you paid it off. Not sure if it exists for PCs but I know sometimes there's 0% plans for electronics so you would not even pay extra, besides what stores add anyway for prebuilt computers. I'd still recommend saving up and building your own or use a build service for individual components, since that tends to usually be cheaper and you have more control over what you get, since a lot of prebuilt PCs have odd components.

[–] [email protected] 2 points 2 weeks ago

I have an old NZXT case I'm still using. I recently have been thinking about a new case. It definitely won't be NZXT even though I've enjoyed the one I have.