this post was submitted on 01 Dec 2024
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This sounds exactly like Amazon's "Just walk out" grocery store concept that actually required remote supervising by workers in India.
I'm starting to get a bit annoyed by takes like this.
Of course people had to check the automated system. that's how they are debugged and trained.
The newsworthy part is just that they missed their target goal of reviewed sales. In the end of the trial they still needed 70% review rate instead of their goal of 5%.
The system was still fully automated. But some needed checks after the sales happened. That's what trials are there for
Or you could, you know, pay a person a living wage to be physically present at the store to assist shoppers and review the sales.
Or, hear me out. Maybe a 70% review requirement is not automation at all. Just saying.
You could, yes. And that should be the criticism.
If you attack them on bullshit terms, you do exactly what they want and they can go "well, those idiots don't even know what they are talking about".
And amazon agrees. which is why they closed the experiment down