this post was submitted on 24 Nov 2024
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Sorry bud, you’re one of the good ones that needs to suffer because of the actions of many. Everybody on our service desk is taught “trust but verify”.
The approach isn’t meant to upset people like your good self, but you’re such an insignificant statistic that it’s worth pissing you off to catch the 90% who claim to have done all those things and haven’t.
I cannot count how many times I have asked a user if they'd reset their system to which they'd respond yes. Then I'd check uptime and find it was days or weeks.
I blame windows fast boot for this, personally. A lot of our users will shutdown and turn back on instead of hitting Restart
One of the first things we check. Yup.
I don't do IT, I troubleshoot aviation electrical and avionics systems, and the practice still holds true. "Why are you checking what I already verified?" "Just trying to make sure I'm on the same page as you. It helps me in my own weird way" is a great way to defuse their agitation sometimes.