this post was submitted on 24 Nov 2024
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submitted 5 days ago* (last edited 5 days ago) by dropzone to c/comicstrips
 
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[–] valkyre09 55 points 5 days ago (2 children)

Sorry bud, you’re one of the good ones that needs to suffer because of the actions of many. Everybody on our service desk is taught “trust but verify”.

The approach isn’t meant to upset people like your good self, but you’re such an insignificant statistic that it’s worth pissing you off to catch the 90% who claim to have done all those things and haven’t.

[–] StupidBrotherInLaw 25 points 5 days ago (1 children)

I cannot count how many times I have asked a user if they'd reset their system to which they'd respond yes. Then I'd check uptime and find it was days or weeks.

[–] [email protected] 20 points 5 days ago (1 children)

I blame windows fast boot for this, personally. A lot of our users will shutdown and turn back on instead of hitting Restart

[–] valkyre09 5 points 5 days ago

One of the first things we check. Yup.

[–] Jon_Servo 13 points 5 days ago

I don't do IT, I troubleshoot aviation electrical and avionics systems, and the practice still holds true. "Why are you checking what I already verified?" "Just trying to make sure I'm on the same page as you. It helps me in my own weird way" is a great way to defuse their agitation sometimes.