this post was submitted on 23 Oct 2024
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Y'all remember when we found out all the AI in the walkout Amazon grocery stores was just a bunch of dudes in an Indian call center watching cameras? That would be hilarious if this was the same, some random dude in India sshs into this dude computer then gets annoyed about it if date packages on the system and it spirals from there.
I see that Amazon Go nonsense parroted a lot here on Lemmy. It's not true.
Humans are involved in resolving issues (like self-driving cars that get stuck), and training, but it's not just a bunch of people watching cameras and updating a spreadsheet of your groceries.
The Verge has an article on the subject.
But if they’re having to manually edit 700 of 1000 orders, then it’s like saying “self driving but we have someone take over every 5 minutes”. Which is extremely misleading when they say “it’s AI!!!!”
It's not clear that "review" here means that the original solution by the system was different from the human solution. Perhaps 350 out of 700 were identical, I can't say, but it's certainly not true that the entire system was just humans watching video feeds, and that's the claim I'm disputing.