this post was submitted on 21 Sep 2024
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Yup, my Lemur has completely lost one hinge; I've actually got the case duct taped together at this point. Their customer support was really bad when i contacted them about it; they tried to get me to agree to charges before they even told me what they were charging me for: it took me days of escalation to get the answer that they were going to ship me a part but had no instructions or videos for installation and didn't recommend end users do it. I'm actually looking at Framework now instead; I'm pretty done with System 76 at this point.
Yep here's mine https://imgur.com/a/FS4d5e9
The plastic on the bottom that connects to the hinge is warped. If they put a tiny bit of metal like some dells it would help them.