Asklemmy

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Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (self.asklemmy)

submitted 4 months ago by _pete_ to c/[email protected]

70 comments fedilink hide all child comments

I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

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[–] bitchkat 2 points 4 months ago (1 children)

The worst thing in your story is that you apparently have to give them payment info before you have an active account.

[–] [email protected] 1 points 4 months ago (1 children)

Yeah it was part of the, “get a month free thing.” I had to do that with peacock as well. I am sure I did with hbomax and Hulu too

[–] bitchkat 1 points 4 months ago (1 children)

But I mean you should set up account and then select plan and provide payment info.

[–] [email protected] 1 points 4 months ago (1 children)

There was only one plan at the time. This streaming service had literally just started. Selecting the plan and everything was all part of the sign up process.

[–] bitchkat 1 points 4 months ago

Yes and I'm saying that part shouldn't be done until you've verified the email address.