Asklemmy

44119 readers

607 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (self.asklemmy)

submitted 4 months ago by _pete_ to c/[email protected]

70 comments fedilink hide all child comments

I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 10 points 4 months ago (1 children)

Yes. There was a new streaming service that I signed up for. I used an email alias and the confirmation email never arrived. They had no way to change my email address or activate my account except for me clicking the link in my email.

After a month my free trial expired (without me ever being able to log in), they added a second month of free trial while trying to activate my account. This went on for 5 months, finally the 6th month they did not give me another free month and I was charged. Still no solution for the situation. 7th month arrives and I get charged again. The 8th month I lost it. I knew most of the support and customer service reps at this point as I had talked with also all of them multiple times a week for months. But with no solution in sight and being charged for multiple times months I finally lost it on one of the CSRs. Surprisingly while I was on the phone with them they were able to cancel my account and issue a refund.

[–] bitchkat 2 points 4 months ago (1 children)

The worst thing in your story is that you apparently have to give them payment info before you have an active account.

[–] [email protected] 1 points 4 months ago (1 children)

Yeah it was part of the, “get a month free thing.” I had to do that with peacock as well. I am sure I did with hbomax and Hulu too

[–] bitchkat 1 points 4 months ago (1 children)

But I mean you should set up account and then select plan and provide payment info.

[–] [email protected] 1 points 4 months ago (1 children)

There was only one plan at the time. This streaming service had literally just started. Selecting the plan and everything was all part of the sign up process.

[–] bitchkat 1 points 4 months ago

Yes and I'm saying that part shouldn't be done until you've verified the email address.