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There is no fix for Intel’s crashing 13th and 14th Gen CPUs — any damage is permanent (www.theverge.com)

submitted 4 months ago by [email protected] to c/technology

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[–] [email protected] 49 points 4 months ago* (last edited 4 months ago) (2 children)

I have a 13 series chip, it had some reproducible crashing issues that so far have subsided by downclocking it.

From the article:

the company confirmed a patch is coming in mid-August that should address the “root cause” of exposure to elevated voltage. But if your 13th or 14th Gen Intel Core processor is already crashing, that patch apparently won’t fix it.

Citing unnamed sources, Tom’s Hardware reports that any degradation of the processor is irreversible, and an Intel spokesperson did not deny that when we asked.

If your CPU is already crashing then that's it, game over. The upcoming patch cannot fix it. You've got to figure out if you can do a warranty replacement or continue to live with workarounds like you're doing now.

Their retail boxed CPUs usually have a 3(?) year warranty so for a 13th gen CPU you may be midway or at the tail end of that warranty period. If it's OEM, etc. it could be a 1 year warranty aka Intel isn't doing anything about it unless a class action suit forces them :/

The whole situation sucks and honestly seems a bit crazy that Intel hasn't already issued a recall or dealt with this earlier.

[–] [email protected] 24 points 4 months ago

If you're in the UK or I expect EU, I imagine if it's due to oxidation you can get it replaced even on an expired warranty as it's a defect which was known to either you or intel before the warranty expired, and a manufacturing defect rather than breaking from use, so intel are pretty much in a corner about having sold you faulty shit

[–] [email protected] -1 points 4 months ago

The article is... not wrong, but oversimplifying. There seem to be multiple faults at play here, some would continue to degrade, others would prevent you from recovering some performance threshold, but may be prevented from further damage, others may be solved. Yes, degradation of the chip may be irreversible, if it's due to the oxidation problem or due to the incorrect voltages having cuased damage, but presumably in some cases the chip would continue to work stable and not degenerate further with the microcode fixes.

But yes, agreed, the situation sucks and Intel should be out there disclosing a range of affected chips by at least the confirmed physical defect and allowing a streamlined recall of affected devices, not saying "start an RMA process and we'll look into it".