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CrowdStrike offers a $10 apology gift card to say sorry for outage | Some of the people said that when they went to redeem the offer, they got an error message saying the voucher had been canceled (techcrunch.com)

submitted 4 months ago by ForgottenFlux to c/technology

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CrowdStrike, the cybersecurity firm that crashed millions of computers with a botched update all over the world last week, is offering its partners a $10 Uber Eats gift card as an apology, according to several people who say they received the gift card, as well as a source who also received one.

On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

On Friday, CrowdStrike released a faulty update that rendered around 8.5 million Windows devices unusable, according to Microsoft. The update caused the affected computers to be stuck at the infamous “blue screen of death,” or BSOD, a bright blue error screen with a message that is shown when Windows crashes or cannot load because of a critical software failure.

The outage caused delays at airports in Amsterdam, Berlin, Dubai, and London, and across the United States. It also caused several hospitals to halt surgeries, and paralyzed countless businesses all over the world.

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[+] SchmidtGenetics -12 points 4 months ago* (last edited 4 months ago) (1 children)

Because they are lying about people dying when there’s been no reported incidences.

It also doesn’t take hours to shift to paper charts, that’s only if you’re negligent, or lacked proper training. Both aren’t because of a computer malfunction, that’s a failure of your procedures and operations.

So yeah, even if the system went down, they failed to have the right backups or training. If anyone died, that’s on them, not their system. So if they claim they work for a hospital, but can’t even comprehend this? Than they’re either wholefully not equipped to work for a hospital, or they are lying.

Can’t people be called out on their clear and obvious bullshit? If people don’t, these comments will be left and up and thought to be true, when they aren’t. And people like you making these comments help perpetuate the bullshit.

So thanks for doing your part perpetuating misinformation I guess…?

[–] essteeyou 8 points 4 months ago (1 children)

I'm not going to address your whole comment, but as far as I know there's no proof of your very first sentence.

Can you tell me about your experience switching to paper charts in a hospital when the computer system goes down?

[–] [email protected] 1 points 4 months ago

The hospital I worked for had workstations with localized backups of the medical record system that they would use in the event of an outage. They could print from them but it wasn't like they were printing out every single thing ahead of time. They could run on generator power and still access records without network access but if those PCs had been taken down by this issue I could see that turning into a big problem. I talked to someone that's still there and he said they didn't have many issues due to crowdstrike though.