Selfhosted
A place to share alternatives to popular online services that can be self-hosted without giving up privacy or locking you into a service you don't control.
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You can't expect people who are knowledgeable about this stuff to just forever accept that someone asks for advice, gets told the solution, and then ignores/belittles the person with knowledge.
This is our daily life experience. We get hired to be experts, and get told by non-experts that our solutions are not tenable every single day. Only for that solution to eventually be accepted when the user in question figures out their idea was not useful and the expert was correct.
We have to put up with it at work, we are not obliged to accept it here.
He wasn't obligated to respond at all. He choose to be unchill. He wasn't even the person they replied to, and neither are you the person I replied to. Seems to me like you guys just wanna complain!
In which way am I complaining? I am explaining why calling a valid solution a bandaid might be construed as belittling their very real knowledge of this process. And how that is a regular pattern in a lot technical fields.
And don't give me this shit about 'I'm not the person you were talking to' This is an open forum not a direct/private message.
You sound like you work in product
You sound like you have zero costumer contact, thank god
I was obliged to respond to let him know that he was actually provided the correct answer, and he didn't need to respond to the person who provided the correct answer like that. I don't feel it's right to sit idly by and let people who are only trying to help for free be getting snark like that. Obliged, much.
There's a difference between helping people with misunderstanding a tool and belittling them for being wrong. It's just a matter of wording that separate an helpful answer from a toxic one
I could tell you "You should actually use Y instead of X. They are numerous benefits like A, B and C. The doc actually have a great example you may have missed or not understood it was for this purpose. It will help you a lot more than what you are thinking of doing." And this would be fine.
But "Just use Y. X is bad because Y is made for that. You not willing to use Y shouldn't make you do X. There's even a the first Google link on how to do it" isn't fine.
And I have not belittled them at all. I have said that it wasn't what I was looking for. A lot of times people post questions they think should solve their issue, but only to realise that they didn't fully understand the full picture and theirs problem is on a larger scale.