Tales from Tech Support

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Ask me for help, never respond to my questions, then complain when the issue doesn't get resolved (self.talesfromtechsupport)

submitted 5 months ago by BilliamBoberts to c/talesfromtechsupport

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Why do users hit me up on teams to ask me to help them with something, and when I ask if they are available for me to stop by, they ignore me? Then I go on about my day, and my manager comes to me later saying they complained that I never showed up to help them. Am I missing some unspoken rule of modern american office culture?

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[–] PlantJam 10 points 5 months ago (1 children)

You can also slightly change how you respond. Instead of "Are you available for me to come look at the issue?" you could ask "What time will you be available for me to come look at the issue?"

The idea is that your response clearly requires additional input from them. Asking if they're available now means that you are available now, and some people assume that means you're on the way.

[–] BilliamBoberts 3 points 5 months ago

That is very good. I like that a lot! I'll incorporate this as well. Thank you!