I just read Naomi Klein's No Logo, and despite being so late to that party It's not hard to imagine how big an impact it had in its time at identifying the brand being the product more than the things the businesses made (*sold).

Because I'm always trying to make connections that might not be there, I can't help think we're at a stage where "Brand" is being replaced by "UX" in a world of tech where you can't really wear brands on your shoulders.

We're inside the bubble so we talk in terms of brands (i.e. openAI) and personalities (sama), which are part of brand really, but outside of the bubble the UX is what gets people talking.

When you think about Slack doing their AI dataset shit, you can really see how much their product is a product of UX, or fashion, that could easily be replaced by a similar collection of existing properties.

As I write this, I already wonder if UX is just another facet of brand or if it's a seperate entity.

Anyway, I'm writing this out as a "is this a thing?" question. WDYR?

This is not so much about a particular post but rather to document Jakob Nielsen's relentless generative AI boosting.

His weekly updates are so saturated with AI subject matter and every image is AI generated they are unreadable and I can only assume the text is AI generated as well. It really doesn't matter if it isn't, in fact, because he's demonstrating in real-time how damaging the AI aesthetic is to a brand.

He also seems to be mentioning his 40 years of expertise a lot more, which might be a reaction to some negative feedback. I want to dig deeper, but I don't like the feeling that I'll have to read generated stuff carefully.

His latest newsletter triggered this post because he links to a terrible AI generated song he made (with the line "Jakob Nielsen with UX fame, forty-one years, still in the game") and spends most of the newsletter talking about the process.

https://www.youtube.com/watch?v=bYt12jr5yUY

replaced with essay of lament by creator.

My only hot take: a thing being x amount of good for y amount of people is not justification enough for it to exist despite it being z amount of bad for var amount of people.

I don’t really have much to say… it kind of speaks for itself. I do appreciate the table of contents so you don’t get lost in the short paragraphs though

I think I giggled all the way through this one.

Pebble, a Twitter-style service formerly known as T2, today launched a new approach: Users can skip past its “What’s happening?” nudge and click on a tab labeled Ideas with a lightbulb icon, to view a list of AI-generated posts or replies inspired by their past activity. Publishing one of those suggestions after reviewing it takes a single click.

Gabor Cselle, Pebble’s CEO, says this and generative AI features to come will enable a kinder, safer, and more fun experience. “We want to make sure that you see great content, that you're posting great content, and that you're interacting with the community,” he says.

How is it "kinder, safer, and more fun"?

Cselle says he recognizes the perils of offering AI-generated text to users, and that users are free to edit or ignore the suggestions. “We don’t want a situation where bots masquerade as humans and the entire platform is just them talking to each other,” he says.

To protect the integrity of the community as it throws open the door to over 300 million people, Pebble will also be using generative AI to vet new signups. The system will use OpenAI’s GPT-3.5 model to compare the X bio and recent posts of people against Pebble’s community guidelines, which in contrast to Musk’s service ban all nudity and violent content.

Pebble CTO Mike Greer says the aim is to determine “whether someone is fundamentally toxic and treats other people poorly.” Those who are or do will be blocked and and manually reviewed. Pebble intends to vet would-be users against “other sources of truth” online once it opens signups further, he says, to include people without an X account.

There are too many quotable passages, so I'll stop there.

My favourite thing about these products is how they want to take on giants with these differentiating features that would be trivial plug-ins for the giants if they were to pose any threat. It's common in the enterprise blockchain world as well. It'll take SAP much less time to figure out blockchain than it will for your shitty blockchain startup to work out whatever SAP is.

I found that the SerenityOS project also has a web browser with a completely new set of engines. It looks reasonably capable too.

Both LibWeb and LibJS are novel engines. I have a personal history with the Qt and WebKit projects, so there’s some inspiration from them throughout, but all the code is new. Not to mention, hundreds of people have worked on the codebase since I started it, all adding their own personal influences, so it’s definitely its own thing.

Edit: Here's a recent interview with the creator Andreas Kling talking to Eric Meyer and Brian Kardell about the browser https://www.igalia.com/chats/ladybird

Edit 2: Here’s their August 2023 update video of the browser https://youtu.be/OEsRW3UFjA0

Edit 3: Looks like the project was recently sponsored $100k USD from Shopify https://awesomekling.substack.com/p/welcoming-shopify-as-a-ladybird-sponsor

It’s quite impressive!

Note: I don't know anything about the politics of the SerenityOS project or the people behind it.

The decentralised finance club needs to make their core values poster bigger and easier to understand

We’re here in 2023 and they still forget that the core value of “not your keys not your wallet” is the equivalent of putting your cash under your mattress instead of using a bank and the complexity that comes with that is unavoidable.

You can get more people to use a mediocre product/technology by making it easy to use

People will use complex products/technologies if they are useful enough.

But these people can’t make it useful so they keep banging their head against the wall trying to make it more simple.

It is inevitable that they will try the even lazier route of deceiving people into thinking it is simple.

Nitter: https://nitter.net/evanvar/status/1699032296870015232

edit: changed title to reduce keyword matches in lemmy fediverse searches

I always knew they had it in them, I just thought they'd ease into it a little

https://nitter.net/gitcoin/status/1691092823872073728

Laravel creator Taylor Otwell learned PHP in 2008

and then

There were a few model-view-controller frameworks for PHP, some of which aimed to provide a "Rails-like" experience. But none was as comprehensive as Otwell wanted. So he built his own and released the first version in 2011.

Taylor Otwell seems like someone who gets design. I've used Laravel a little bit and I know what they mean when they say "opinionated" - but I think the word doesn't do justice to his confidence in his design.

Anyway, this article came up in my twitter feed yesterday and it made me happy to hear Laravel is going strong.

Here's Jared Spool talking about knowing who/what you are designing for as if it's a novel idea. This UX influencer opinion that being able to recognise that you're making something for people is some kind of UX skill superpower. Yet they never acknowledge the critical distinction between designing for-profit vs their usual non-commercial case study examples, like this one of a European government ministry.

Commercial design has always been somewhat dumb in how egotistical it is, but we're in a golden age of believing ones own bullshit where people think that UX is a force for good separate from whatever the UXer is being paid to do. In an ad agency, that kind of ignorance was usually isolated to the sales suits who snorted copious amounts of coke to cope with the internal anguish, while everyone else was comfortable with being paid a lot of money to make ads.

https://web.archive.org/web/20230804073453/https://articles.centercentre.com/how-ux-outcomes-make-a-teams-daily-work-truly-human-centered/

Feedback types: Is this a thing? / challenging perspectives / general opinions

Here's an outline which I originally posted as a tweet thread but would like to flesh out into a fill article with images like the attached one to illustrate the "zones" that people may/may not realise they are acting in when they say stuff like "what's good for the user is good for the business"

I am writing this because I've published a few things now which say that empathy and "human centeredness" in commercial design, particularly UX design/research, are theatrical and not compatible with capitalism if done deliberately. That means they can be true as a side-effect, or by individuals acting under the radar of their employers. It has become common to hear the good for the user = good for the business response - and I want to write something that demonstrates how it is an incomplete sentence, and any way to add the necessary information to make it true results in the speaker admitting they are not acting in the interests of users or humans.

Here's the basic outline so far:

What’s good for the User

"What's good for the user is good for the business" is a common response I get to my UX critique. When I try to understand the thinking behind that response I come up with two possible conclusions:

Conclusion 1: They are ignoring the underlying product and speaking exclusively about the things between the product and a person. They are saying that making anything easy to use, intuitive, pleasant, makes a happy user and a happy user is good for business.

This type of "good for the user" is a business interest that values engagement over ethics. It justifies one-click purchases of crypto shitcoins, free drinks at a casino, and self-lighting cigarettes. https://patents.google.com/patent/US1327139

Conclusion 2: They are speaking exclusively about the underlying product and the purposes it was created to serve. They say a good product will benefit the business. But this means they are making a judgement call on what makes a product “good”.

This type of “good for the user” is complicated because it is a combination of objective and subjective consideration of each product individually. It is design in its least reductive form because the creation of something good is the same with or without business interests.

A designer shouldn’t use blanket statements agnostic to the design subject. “what is good for the user…” ignores cigarette packet health warnings and poker machine helpline stickers there because of enforced regulation, not because of a business paying designers to create them.

It’s about being aware of the context, intent, and whose interests are being served. It means cutting implied empathy for people if it is bullshit.

If we look at this cartesian plane diagram we can see the blue and green quadrants that corporate product design operates in. The green being where the "good for user, good for business" idea exists, and the yellow representing the area that the idea ignores, dismisses, etc

A couple artefacts from my personal pocket of dislike for the company:

Google dot com used table layout components till feb 2022 - something that has been semantically incorrect since forever.

Google's Web.dev, a stealth advertising project disguised as a developer community, has poor accessibility test results—on AXE and it's own Lighthouse test—where developer.mozilla.org scores 100% on Lighthouse and passes with minor issues in AXE tests.